Refund and exchange policy
Last updated: 29 October 2026
1. Summary
Within 14 days of purchase you can ask for a full refund, with no reason needed and no conditions. If you prefer, you can swap your word for a new one once, free of charge, instead of a refund. The same applies to gift vouchers.
2. When we refund
We accept every refund request made within 14 days of purchase; we do not ask why. After 14 days we still refund the full price if your word was not delivered (a technical problem prevented the record or page from being created) or if you were charged more than once for the same order by mistake. A refunded gift voucher stops working. Cases where the law requires a refund are unaffected.
3. Free word swap
Instead of a refund you can choose a swap: within 14 days of purchase you pick a new word for the same meaning or for a meaning you rewrite, free of charge. A swap can be made once. The new word gets a new page, certificate and timestamp; the old word's page is removed and the word is released.
4. How to ask
Reply to the e-mail that came with your word, or write to contact@awordfor.com with the word or your Paddle receipt number; no reason is needed for a refund. You can also send a refund request straight to Paddle from the link in your Paddle receipt. For a swap, you can include the new meaning.
5. Timing
We answer requests within 2 business days. If a refund is approved, Paddle returns the money to your original payment method, usually within 5–10 business days depending on your bank.
6. Removed records and disputes
When a word is refunded or swapped, its page is removed; someone you gave the word to will no longer see the record when they scan the certificate's QR code. What happens if the website closes or is transferred is described in section 5 of the Terms. Please write to us before opening a dispute with your bank: a direct request is resolved faster.